Intelligent WhatsApp NetworkPrivacy & Data Protection Policy
This Privacy Policy explains how IWNTA collects, processes, protects, and manages operational and communication-related information across its platform infrastructure.
Privacy Overview
Protected Infrastructure
Data Access
Role-Based
Controlled visibility permissions
Communication Data
Protected
Operational privacy standards
Infrastructure Monitoring
Active
Security and operational monitoring
Privacy Policy
Detailed data handling disclosures for IWNTA, including WhatsApp Business Cloud API, Meta Embedded Signup, retention, sharing, deletion requests, and security practices.
IWNTA (“we”, “our”, “us”) provides a cloud platform that connects to the WhatsApp Business Cloud API to enable message automation, templates, and workflow logic. This Privacy Policy explains what information we collect, how we use it, and your choices.
Information We Process
- Account & Onboarding Data: client business name, email, Meta Business IDs, WhatsApp Business Account ID (WABA), phone number ID, and access tokens provided via Meta’s Embedded Signup.
- Messaging Metadata: recipient numbers (in E.164 format), message template names and parameters, delivery/read status, timestamps, and error codes from Meta.
- Message Content: template variables and session messages that clients choose to send via the platform. Clients are responsible for content lawfulness and consents.
- Technical Logs: API requests/responses, IP address, user agent, and diagnostics for security and reliability.
How We Use Information
- To provide, secure, and improve the IWNTA platform and services.
- To enable client onboarding via Meta OAuth (Embedded Signup) and manage connected WhatsApp numbers.
- To send messages on behalf of clients through the WhatsApp Business Cloud API.
- To comply with legal obligations and WhatsApp/Meta policies, including anti-spam and opt-out requirements.
Legal Basis
We process data to perform our contract with clients, to pursue legitimate interests in operating a secure SaaS, and to comply with applicable laws and platform policies.
Data Retention
Message logs and metadata are retained for operational and audit purposes for as long as necessary, then deleted or anonymized. Clients may request earlier deletion of specific data via privacy@iwnta.com.
Sharing
We share data with Meta Platforms only as required to deliver WhatsApp messaging and with service providers (e.g., secure hosting) bound by confidentiality. We do not sell personal data.
Security
We apply industry-standard safeguards (encryption in transit, access controls, least-privilege, token vaulting). Clients are responsible for the security of their own accounts and access tokens they generate through Meta.
Your Choices
- Clients can disconnect WhatsApp numbers and revoke access tokens at any time via Meta Business Manager.
- End users can opt out of messaging as required by WhatsApp policy (e.g., replying “STOP”).
- Access, correction, or deletion requests can be sent to privacy@iwnta.com.
International Transfers
Data may be processed in jurisdictions where we or our providers operate. We take steps to protect data consistent with this Policy.
Contact
For questions about this Policy or our data practices, contact us at privacy@iwnta.com.
Privacy & Data Questions
Contact privacy@iwnta.com. and we will process your request according to applicable laws and platform obligations.
Yes. Data is exchanged with Meta only as necessary to provide WhatsApp Business Platform services.
Data is retained only as long as required for operational, security, legal, and audit purposes.
Yes. End users may opt out according to WhatsApp policies and client communication preferences.